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Once your order is shipped, you'll receive an email with a tracking number and a direct link to the carrier's tracking page. You can also log into your LUXORA account and view real-time updates under "My Orders." If you don't receive tracking info within 24 hours of purchase, please contact our support team immediately.

We offer a 7-14 days hassle-free return policy on all products. Items must be unused, in original packaging, and with all tags attached. Refunds are processed within 5-7 business days after we receive the returned item. For digital products and SaaS subscriptions, refund requests must be made within 14 days of purchase. See our Return & Refund Policy modal for complete details.

Yes! We ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination. Standard international delivery takes 7-14 business days, while express shipping takes 3-7 business days. Please note that customs duties and import taxes may apply depending on your country's regulations — these are the responsibility of the buyer.

Your security is our top priority. We use 256-bit SSL encryption for all data transmission and are PCI DSS Level 1 compliant. We never store your full credit card details on our servers — payments are processed through trusted gateways like Stripe and PayPal. Additionally, we offer Cash on Delivery (COD) for eligible orders as an extra payment option.

Absolutely. You can cancel or modify your SaaS subscription or membership from your account dashboard at any time. Changes take effect at the end of your current billing cycle — no hidden fees or penalties. If you cancel, you'll retain access until the period you've paid for expires. For gift memberships, the recipient can manage their own subscription settings after activation.